Welcome to The Babe Store! We want your shopping experience to be as beautiful and seamless as our jewellery. Please read our policies below.
💎 1. Shipping Policy
A. Processing Time
- All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
- Orders placed after 1 PM PKT or on weekends will begin processing the next business day.
B. Shipping Rates and Delivery Estimates
| Region | Delivery Time (After Processing) | Shipping Cost |
| All Pakistan | 3 – 5 Business Days | PKR 250 (Flat Rate) |
Note: Delivery times are estimates only. During peak sale periods or unforeseen circumstances (e.g., severe weather), delivery may take longer.
C. Order Tracking
- Once your order ships, you will receive a confirmation email containing a tracking number (e.g., from Trax, Leopards, TCS, etc.) that you can use to track your package’s progress.
D. Shipping Issues
- Lost or Stolen Packages: The Babe Store is not responsible for lost or stolen packages once marked “Delivered” by the courier. If your package is lost in transit, please contact us immediately so we can assist you in filing a claim with the courier service.
✨ 2. Returns and Exchanges Policy
We want you to love your jewellery! If you are not completely satisfied, we are here to help.
A. Eligibility for Returns & Exchanges
- You have 2 days from the date of delivery to claim for the return or exchange if the product is damaged, stained, defected or incomplete.
- All claims regarding incomplete or erroneous orders must be accompanied by a continuous unboxing video from the time of receipt to validate the claim.
- Non-Returnable Items: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.
- Sale Items: Items purchased during a sale or promotion are only eligible for exchange or store credit, not a refund.
B. Process for Returns
- Request: Email us at returns@thebabe.store with your Order Number and the reason for the return/exchange.
- Authorization: Wait for a confirmation email with a Return Authorization (RA) number and return instructions.
- Ship: Securely package your item(s) and ship them back to the address provided in the instructions. The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
C. Refunds
- Upon receipt and inspection of your return, approval will be granted for an exchange. A refund will only be applicable if the requested exchange item is out of stock.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
D. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need to exchange an item for a different size or style, please follow the return process above and place a new order.
🔒 3. Privacy Policy
Your privacy is extremely important to us. This policy outlines how we handle your personal information.
A. Information We Collect
We collect personal information when you:
- Place an order (Name, Address, Phone Number, Email Address).
- Sign up for our newsletter (Email Address).
- Browse our website (Usage Data, IP Address, Browser Type).
B. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders.
- Communicate with you regarding your order status.
- Improve our website and product offerings.
- Send promotional emails (you may unsubscribe at any time).
C. Security
We implement a variety of security measures to maintain the safety of your personal information. All financial information is processed through secure, encrypted payment gateways. We do not store your credit card details.
D. Cookies
We use cookies to enhance your experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies, but some parts of the website may not function properly as a result.
Need Help?
If you have any questions about these policies, please contact us:
- Email: support@thebabe.store
- Call/WhatsApp: +92 311 0690843
- Hours: Monday – Friday, 10:00 AM – 6:00 PM PKT